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RI International · 2 days ago

Customer Service Specialist

Franklin, OH

Full-time

Onsite

Entry Level

$17/hr - $21/hr

1+ years exp

RI International is dedicated to empowering individuals on their journey to recovery and is seeking a Customer Service Specialist. This role involves acting as a receptionist and providing clerical and administrative support, ensuring compliance with regulations, and maintaining an organized office environment.

ConsultingHealth CareManagement ConsultingTraining

Responsibilities

Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call

Performs functions necessary for the initial registration and inputs individual’s data into computer

Assists in the process of gathering data necessary to perform billing and audit functions as requested

Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified

Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies

Oversees the use, maintenance, and repair of office equipment

Maintains petty cash

Performs routine typing and other clerical tasks including organizing, filing, copying and faxing

Maintains an organized office filing system that assures confidentiality of all documents

Ensures the facility reception areas are neat and orderly at all times

Assists in the ordering and stocking of office supplies as needed

Performs other related duties as assigned

Qualification

Microsoft Office SuiteCustomer service skillsClerical experienceDe-escalation trainingConfidentiality (HIPAA)Organizational skillsEffective communicationInterpersonal skillsTeam collaboration

Required

High School Diploma or equivalent, Associate's Degree preferred

Minimum of one (1) year of clerical or office experience required

Excellent computer skills, including Microsoft Office Suite

Effective communication both verbally and in writing

Excellent interpersonal skills

Excellent customer service skills

Organizational skills and a high degree of accuracy

Works cooperatively in a team environment

Must be able to pass de-escalation training, as defined by state requirements

If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy

If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed

Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement

Travel required based on business need

Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Must be able to pass a seven-year background check

Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)

Must be able to pass education verification check

Must be able to obtain designated fingerprinting clearance in applicable states

Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position)