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Tia · 1 day ago

Associate Clinic Manager - SoHo Clinic

Manhattan, New York, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Tia is a modern medical home for women, seeking an Associate Clinic Manager to oversee operational policies, financial performance, and enhance patient and staff experience at their SoHo clinic. The role involves managing administrative staff, ensuring compliance with care standards, and fostering a positive clinic culture while collaborating with clinical leadership.

AppsFitnessHealth CareMental HealthWellness

Responsibilities

Manage clinic support staff - Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)

Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional Manager

Hold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport

Lead hiring and onboarding of clinic staff

Cultivate positive clinic culture through team engagement practices

Own provider & support staff schedules for your clinic

Provide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic is operating efficiently

Collaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budget

Ensure clinic meets Tia Space & Care Standards

Jump in to cover MA / FDA staff, where needed (up to 40%)

Partner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)

Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy

Ensure patient & staff safety & quality of care through incident reporting and access plans

Effectively respond to patient experience or quality escalations

Support marketing team with community & clinic events

Qualification

Operational excellencePatient experienceTeam managementPerformance metricsCustomer serviceCommunication skillsOrganizational skillsChange managementEmpathyMS/Google SuiteHealthcare administrationClinical support management

Required

At least 2 years of management experience

Must be able to work flexible/non-traditional hours including occasional weekends and some holidays (on-call for emergencies)

Onsite role – expected to work in clinic

Has experience and excitement in building teams

Strong verbal and written communication skills

Highly organized with ability to prioritize and reprioritize

Ability to interpret & act on performance metrics

Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself

Customer service skills; Ability to connect with others, exudes empathy and compassion

Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team

Proficiency in MS/Google Suite

Authorized to work in the US