Mazuma Credit Union · 2 days ago
Relationship Advisor - Call Center Rep
Overland Park, KS
Full-time
Hybrid
Entry Level
1+ years expMazuma Credit Union is a local, award-winning Credit Union that has been in business since 1948. The Relationship Advisor MRC-Call Center Rep will create an amazing Member experience for members using phone, online, and mobile channels, while demonstrating an understanding of Mazuma’s culture and core values.
BankingFinancial Services
No H1B
Hiring Manager
Laura Crist
Responsibilities
Create an amazing Member experience for our members who choose to use our phone, online, and mobile delivery channels to interact and conduct business with us
Demonstrates an understanding of, and belief in, Mazuma’s culture and core values
Work with Members and Team Members directly and indirectly to engage and connect, evaluate to identify needs, educate on solutions, and enrich the lives of our members through outstanding service delivery
Qualification
Required
1 year call center or similar experience required
1 year customer service or similar required
1 year of sales and/or advising or similar required
Demonstrated ability in lieu of experience will be considered for internal candidates
Well-organized, good mathematical ability, with strong problem-solving and negotiation skills
Required to work at any credit union location that may include extended hours, holidays, or Saturdays
Proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel), as well as advanced keyboarding skills
Strong interpersonal skills
Proven customer/member service skills
Effective selling, cross-selling and referral skills or demonstrated ability
Ability to work with all departments, personality types, and skill levels effectively
Professional appearance, dress, and attitude
Lead by example and represent the highest level of member service
Strong ability to multi-task and handle multiple priorities simultaneously
Ability to work with minimal supervision, either independently or as a team
Minimum of High School Diploma, or equivalent
Preferred
1 year financial institution experience preferred
1 year consumer lending experience preferred
Benefits
Up to 27 days off a year !!
10 paid Holidays
Mental Health Day
Anniversary Day
Monday-Friday schedule with alternating half-days on Saturday
All days! No night shifts here!
PTO starting on the first day
40 hours paid volunteer time
Traditional & Roth 401K with 5% match
All major benefits effective 1st of the month following first day with wellness discounts
Free Vision insurance
Free gym at our Headquarter location in Overland Park, available to all team members
Company paid life insurance, short term, and long-term disability
Employee Assistance Program
Annual Bonus program
Team Member Account & Loan discounts
Company
Mazuma Credit Union
Mazuma Credit Union helps in Youth Accounts, Mortgage Loans, Financial Counseling, Business Resources and Lending and Surcharge-Free ATM's.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deonne Christensen
President/CEO
Justin Mouzoukos
Chief Financial Officer
Company data provided by crunchbase