Citizen Watch America · 17 hours ago
Director of Operations
Houston, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCitizen Watch America is seeking a Director of Operations to manage and run daily operations in their Houston service center. The role involves developing new processes, managing physical aspects of the office and repair shop, and ensuring operational efficiency through collaboration and quality assurance measures.
JewelryRetail
Hiring Manager
Diane Lagé
Responsibilities
Work with VP, Operations and peers on developing plans and processes for expansion of capabilities. Then executing those plans with continual updates and reporting to mgmt
Managing the physical aspects of the 10+K sq ft office and repair shop which includes working with the landlord and other vendors on maintenance and other upkeep activities
Ensuring a continual improvement mind-set with the team on existing processes and physical layout. Experience and knowledge of LEAN (or 6 Sigma) processes for operational efficiency
Collaborate cross-departmentally with peers in other area such as Customer Support, Operations, and Logistics to ensure customer expectations are met
Implement quality assurance measures for products/services and monitor production KPIs
Manage 1-2 leads with up to 15 employees on day-to-day tasks
Work with the Director, After Sales Service on developing annual budgets and then controlling expenses
Ensure workplace safety compliance, security procedures, and reporting
Integrate new technology and business processes as needed
Cultivate and maintain relationships with vendors and suppliers
Qualification
Required
Experience managing a service and/or repair center
Experience and knowledge of LEAN (or 6 Sigma) processes for operational efficiency
Excellent follow-through and attention to detail
Ability to interact effectively with co-workers, team members, and management
Ability to understand and follow work rules and procedures
Ability to accept constructive feedback and make corrections
Preferred
A degree in business operations or management is preferred
Equivalent experience is acceptable with strong operational background and 5+ years of experience is preferred
Company
Citizen Watch America
Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Garces
Chief Digital Officer
Company data provided by crunchbase