Bryan Health ยท 1 day ago
Client Operations Coordinator
Lincoln, NE
Full-time
Onsite
New Grad, Entry LevelBryan Health is a healthcare organization seeking a Client Operations Coordinator. The role involves overseeing laboratory operation processes, ensuring regulatory compliance, and providing excellent customer service while maintaining strong client relationships.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
Facilitates contact with potential outreach clients, identifying scope of need and tracking requests
Facilitates implementation of laboratory services for new clients and serves as the primary contact during the implementation phase
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers
Receives, documents and resolves incoming calls, letters and in-person inquiries from customers in a timely and professional manner
Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability
Serves as liaison between the laboratory and clients regarding ordering, collection and processing of patient specimens
Promotes and effectively utilizes multiple systems within Bryan in order to research and resolve customer issues
Assists customers with questions concerning laboratory billing, collection policies, test menu, financial screening and other related issues
Responsible for ensuring that equipment and instruments are properly maintained and that adequate stock of reagents and supplies are available at all times
Monitors equipment/instrument/reagent performance and reviews maintenance documents for completeness and accuracy. Reviews all repair and service agreements for BMC lab equipment placed in offices
Supports troubleshooting of Bryan-owned malfunctioning reagents, equipment, instrumentation and other testing processes and determines appropriate backup procedures in collaboration with management
Recognizes and prioritizes issues that need quality review
Manages and verifies accurate client contact information updates
Regularly evaluates customer expectations and desires compared to current services offered and those provided by any referral laboratories; facilitates updates to contracts as necessary
In conjunction with laboratory administration, pursues, identifies and implements appropriate and acceptable cost saving measures. Anticipates future needs and collaboratively explores alternative processes to adapt to the changing healthcare climate and ensures that test procedures, runs and results meet the needs of the customers
Assists management and clients in the preparation, planning and participation of inspections conducted by and/or for regulatory agencies
Follows Medical Center protocols in communicating and releasing patient protected health and financial information
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Participates in meetings, committees and department projects as assigned
Performs other related projects and duties as assigned
Qualification
Required
Knowledge of clinical laboratory regulatory agency compliance standards and protocols
Knowledge of clinical laboratory technical applications and methodologies
Knowledge of quality improvement, budgetary and financial methods and practices
Knowledge of computer hardware equipment and software applications relevant to work functions
Ability to evaluate employee compliance with laboratory policies, competency and safety regulations
Ability to communicate effectively both verbally and in writing
Ability to problem-solve and make decisions in line with the Bryan Mission and Vision, Medical Center protocols and regulatory agency requirements
Ability to assist with development of written policies, procedures, memoranda and training materials, including flow charts and workflow mapping
Ability to lead multi-disciplinary teams and work effectively as a team member
Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteers and ancillary departments
Ability to maintain confidentiality relevant to sensitive information
Ability to prioritize work demands and work with minimal supervision
Ability to maintain regular and punctual attendance
Bachelor's degree in a chemical, physical, or biological science, business or human relations from an accredited institution required
Valid driver's license required
Verification and maintenance of responsible driving record per facility standards required
Must be able to distinguish and discriminate between colors
Preferred
Clinical laboratory training
Supervisory experience
Customer service experience
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
Founded in 1997
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase