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Border States · 1 day ago

Account Manager - Industrial

Phoenix, AZ

Contract

Onsite

Mid Level

4+ years exp

Border States is a leader in the electrical supply distribution industry, and they are seeking an Account Manager to manage customer account relationships and maximize sales potential. The role involves developing new accounts, coordinating sales strategies, and providing customer support to ensure satisfaction and growth.

CommercialElectronicsIndustrialLogisticsManufacturingSupply Chain ManagementWholesale

Responsibilities

Meets or exceeds the sales goals which are established

Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities

Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment

Identifies targeted opportunities that align to current strategies and new / increased capabilities

Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition

Understands customer business objectives & translates into a company differentiated advantage

Keeps current with company offerings, value advantage, & competitive landscape

Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required

Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well

Inputs TCCM cost savings documentation that is relevant to the assigned customer base

Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer

Coordinates sales strategies with preferred vendors to maximize customer sales potential

Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States

Participates in and advises sales management on the implementation and success of marketing plans and strategies

Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential

Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions

Advises Customer Financial Services staff on changes in customer credit worthiness

Advises Customer Financial Services of any changes in customer management or ownership

Penetrates and grows the rest of market opportunity as needed

May develop quotations for customers within the company profit objectives and guidelines

Leads and attends sales and product meetings and technical training programs, as required

Attends and assists with sales meetings, trade shows and training programs, as needed

Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed

Entertains clients as needed