Lees Marketplace · 1 day ago
Key Carrier/Closing Manager- North Ogden
North Ogden, UT
Full-time
Onsite
Mid Level
3+ years expLee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. The Key Carrier/Closing Manager plays a crucial role in supporting overall store operations, ensuring a smooth guest experience, and overseeing departmental performance during closing hours.
E-CommerceGroceryMarketplaceRetail
Responsibilities
Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business
Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability
Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization
Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments
Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment
Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time
Respond to urgent issues or incidents (e.g., equipment failure, staffing concerns, customer complaints) with sound judgment and professionalism
Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts
Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times
Mentor and support team members, helping to build a positive and productive team culture
Greet and assist guests in a friendly and courteous manner
Provide knowledgeable answers to guest inquiries
Address customer complaints and inquiries in a professional manner, resolving issues promptly
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members
Provides excellent guest service by acknowledging guests promptly and resolving matters accurately
Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner
Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the 'Lee’s Way- doing what’s best for our guests, our team, and our company'
Be familiar with, and assist customers with use of, Lee’s Marketplace website
Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty
Participate in community events and promotions to drive traffic to the store
Stock shelves and maintain displays according to store standards. Assist the Grocery Manager with overseeing product placement and merchandising efforts to enhance the shopping experience
Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates
Assist in unloading deliveries and organizing stock rooms as needed
Package and label products using a computer program
Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals
Monitor inventory levels, assist with ordering processes, and minimize shrinkage
Assist in conducting regular inventory audits to ensure accuracy and availability of products
Maintain a clean and organized work area
Follow and implement all safety and sanitation procedures
Report any safety hazards or equipment issues to management
Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit
Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team members through proper training and follow-up of safety policies. Responsible for accident reporting for team members as well as guest accidents in a timely manner
Willing to assist the Frontend by being a backup Cashier during rushes
Operate POS system efficiently and accurately
Confidently accept various forms of payment, including cash, card, check, WIC, and EBT
Follow store policies on coupons, returns, exchanges, and refunds
Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy
Work cooperatively and communicate effectively with team members to achieve store goals
Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
Work closely with the Store Director/Asst. Store Director and other department managers to ensure cohesive store operations
Participate in team meetings and training sessions
Assist other departments as needed
Work in a fast-paced, sometimes crowded, sales environment with tact and patience
Work with team to ensure products are sold well before their expiration date
Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards
Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management
Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members
Be a professional example for all team members to follow
Qualification
Required
Must be 21 years of age to apply and have a valid driver's license
High school diploma or equivalent (Required)
Ability to stand, walk, twist, sit, and bend for extended periods
Ability to lift and carry items weighing up to 50 pounds
Manual dexterity for handling small objects and operating equipment
Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance
Occasionally stoop, crouch, kneel, or crawl
Prolonged periods standing and walking
Must be able to access and navigate all areas of the store
Must be able to lift up to 50 pounds at times
Lifting may include floor to shoulder and overhead lifting repeatedly
Occasional use and climbing of step stools or ladders are required
Availability: 6:00am-11:00pm any day Monday-Sunday. Holidays and Weekends required
Strong leadership abilities, with experience in training and developing staff
Proven ability to motivate and inspire a team to achieve goals
Strong analytical and decision-making skills to address operational challenges
Ability to implement solutions quickly and effectively
Strong organizational and multitasking abilities to manage various store operations simultaneously
Ability to learn new technology quickly
Ability to work in a fast-paced environment
Ability to handle customer inquiries and complaints effectively
Strong math skills
Ability to read and follow instructions
Good verbal communication skills
Preferred
3+ years previous experience in retail (Preferred)
Experience in managing inventory and controlling costs
Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications. (Preferred)
Benefits
Competitive hourly wage.
Paid time and a quarter on Sundays
Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
10% discount, restrictions apply
Ace Hardware Discount at Lees Ace Hardware locations
Paid Time Off to those who qualify
Company
Lees Marketplace
Lee Badger left a legacy of well-stocked, clean, bright, friendly grocery stores with competitive prices.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-13
Company data provided by crunchbase