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Estes Forwarding Worldwide · 1 week ago

Specialist, Truckload Control Tower Operations

Richmond, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world. The Specialist, Truckload Control Tower Operations, is responsible for managing client relationships, analyzing data to identify trends, and supporting the Account Leader in daily operations including data entry and customer communication.

AutomotiveLogistics

No H1B

Responsibilities

Model and act in accordance with EFW guiding principles and core values

Provide strong and long-term support to the Account Leader in all aspects of business

Research and provide possible solutions for identified issues

Carry out assignments in conducting work for EFW and its clients, including data entry, customer reporting and communication, along with carrier relationship and maintenance

Ensure compliance with the internal quality policies, procedures, and guidelines

Assist with monitoring carrier delays and changes, and advise SMEs when other carriers must be utilized within the department to achieve more consistent deliveries and better pricing

Assist the client in gathering all requested information

Assist Account Leaders with internal customer-specific duties when needed, including POD verification, BOL generation and distribution, packing list summaries, tracking and tracing support, shipment creation and data entry, scheduling support and TMS status updates

Ensure all KPIs are being met and exceeded

Compile data upon request from clients and carriers

Send out and collect paperwork and documentation to support tracking and tracing needs as fit

Actively work to further develop business between EFW and the client

Develop new relationships with assigned Truckload, Drayage, and Expedited accounts through networking and additional opportunity probing

Build strategic relationships with key contacts at customer organizations to understand opportunities for creating value

Work collaboratively with the Truckload Services, Drayage, Expedited, and Truckload Control Tower teams at multiple sites and locations to ensure customers’ needs and expectations are met

Complete administrative functions in a timely manner

Assist with handling transactional complaints and problems in a timely and effective manner

Maintain a high level of expertise and knowledge of products and services

Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations

Comply with company C-TPAT and TSA security procedures

Perform other duties as assigned

Qualification

Data analysisCustomer relationship managementRegulatory compliance knowledgeMicrosoft Office proficiencyInterpersonal skillsWritten communicationPresentation skillsOrganizational skillsProblem-solving skills

Required

Ability to read and interpret complex business and/or technical documents

Ability to write comprehensive reports and detailed business correspondence

Ability to work with managers or directors and communicate ambiguous concepts

Ability to present to groups across the organization

Ability to work independently or in a team setting, in a fast-paced environment

Must be mentally and emotionally capable of handling a high stress environment

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications

Ability to effectively manage multiple tasks and work under pressure to meet deadlines

Demonstrated knowledge of sales concepts, methods, and techniques

Strong interpersonal skills (maturity, good judgment, diplomacy, and patience) and strong consulting and presentation skills

Demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level

Cognizant of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry

Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines

Excellent spelling, grammar, and written/ oral communication skills

Ability to plan, organize and manage multiple projects and set priorities

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be eligible to work in the United States

At this time, EFW will not sponsor a new applicant for employment authorization for this position

Minimum of a bachelor's degree and a minimum of 2-5 years industry experience preferred. However, a combination of experience and/or education will be taken into consideration