CIBC US · 2 days ago
Senior Production Support Engineer
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $120K/yr
3+ years expCIBC is building a relationship-oriented bank for the modern world, seeking talented professionals dedicated to client service. The Senior Production Support Engineer will provide critical support for technical issues and manage production applications while collaborating with various stakeholders.
BankingFinancial Services
No H1B
Responsibilities
Provide investigation and second-level support for client and technical issues, system or website outages, and inquiries related to both internal and external applications
Manage, prioritize, and address issues by liaising with relevant CIBC technology groups and vendors
Maintain production applications, oversee daily operational activities, manage escalations, and adapt established procedures to meet specific situations including providing 24x7 support and coordinating recovery efforts when necessary
Coordinate production support needs and manage escalations
Maintain documentation, including deficiencies, deviations, application flow diagrams, and SCM plans
Validate and submit responses to audit requests
Embrace and advocate for change, continuously seeking improvements
Develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients
Mentor and support intermediate analysts
Liaise with stakeholders to ensure alignment with team mandates and relevant policy or legislative changes
Act as a subject matter expert in assessing system changes and projects, ensuring compliance with business, continuity, security, and privacy standards
Lead or coordinate technical research, design, configuration, testing, and integration of application systems
Perform application changes using established change management processes
Ensure regulatory and information security standards are met in all aspects of application management
Qualification
Required
3 - 5 years of Application Support Experience
Expertise in Hyperion Architecture
Maintaining Essbase cubes
Software patching and ITIL (ServiceNow)
Experience coding and maintaining MaxL scripts
Familiarity with public cloud technologies, such as Azure
Understanding of RBAC, Privileged Access Management, and Privileged Identity Management
File integration experience
Understanding of banking fundamentals
Exposure to risk management, capital stress testing, credit risk models, and regulatory compliance
Bachelor's degree in information technology, computer science, or a related field
Ability to develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients
Ability to mentor and support intermediate analysts
Ability to act as a subject matter expert in assessing system changes and projects
Ability to ensure compliance with business, continuity, security, and privacy standards
Ability to lead or coordinate technical research, design, configuration, testing, and integration of application systems
Ability to perform application changes using established change management processes
Ability to ensure regulatory and information security standards are met in all aspects of application management
Ability to inspire outcomes by making oneself heard
Ability to seek out innovative solutions and embrace leading-edge technologies
Ability to adapt to new tools and trends
Ability to collaborate and work in an inclusive team environment
Benefits
Medical
Dental
Vision
Health savings account
Life insurance
Disability
Paid time off
Holidays
401(k)
Banking benefits
A benefits program
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brant Ahrens
Chief Administrative Officer
Recent News
2025-07-25
Company data provided by crunchbase