Live Nation Middle East · 1 day ago
Operations Coordinator - Darien Lake Amphitheater
Corfu, NY
Part-time
Onsite
New Grad, Entry Level
$19.20/hr - $24/hrLive Nation is the world’s leading live entertainment company, and they are seeking an Operations Coordinator to enhance guest experiences at their venue. This role involves working closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, and maintaining high service standards.
ConcertsMedia and EntertainmentTV
Responsibilities
Works directly with the Ops Manager to perform day of show duties
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met
Perform opening/running/closing duties according to Live Nation policy
Inform guests of venue amenities & make recommendations
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Suggestive selling of all venue products and services when applicable
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Turn in all lost and found articles to Box Office
Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Communicate to M.O.D. any issues that guests or team members may have
Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
Responsible for completing incident reports and collecting witness statements
Assist MOD with all maintaining proper records of ejection logs and guest incident reports
Required to work Special Events that are scheduled throughout the venue
Qualification
Required
Working knowledge of venue operations, responsible alcohol service and guest relations
Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
Prioritization of duties and effective communication skills
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Read guests in order to anticipate their needs
Turn potentially negative situations into positive ones
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
High School Diploma required
Preferred
Experience in a live music environment
College diploma in related field
Company
Live Nation Middle East
Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-14
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