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Bombardier · 2 days ago

Parts Credit Administrator, Customer Core Repair Management - Business Aviation

Wichita, KS

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Bombardier is a leading company in designing, building, and maintaining high-performing aircraft. The Parts Credit Administrator role involves managing customer accounts related to spare parts, ensuring proper billing and crediting, and resolving customer inquiries regarding core rotable returns and billing issues.

AerospaceCommercialGovTechManufacturing

Responsibilities

Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)

Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification

Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts

Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings

Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees

Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary

Adhere to General Work Requirements

Qualification

Customer ServiceCredit ManagementSAPMicrosoft ExcelAircraft Industry ExperienceEnglish ProficiencyFrench Language SkillsCommunication SkillsProblem Solving

Required

You typically have a minimum 2 years of experience in a similar core and credit management role

You typically have a minimum 2 years of experience in Customer Service activities

You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations

You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications

You have a Bachelor's Degree or equivalent experience

You have previous experience in aircraft industry customer service

You must be proficient in English; French language skills are a plus

You have previous SAP experience