Midi Health · 20 hours ago
Clinical Systems Specialist
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yrMidi Health is seeking a Clinical Systems Specialist to enhance the usability and efficiency of their Electronic Health Record (EHR) system. The role involves supporting clinical workflows, delivering user training, and managing communication to ensure clinicians have the necessary resources for effective EHR use.
Health CareMedicalTherapeuticsWomen's
No H1B
Responsibilities
Be the go-to expert for EHR optimization and training at Midi
Work cross-functionally with clinical, product, and operations teams to improve workflows
Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems
Collaborate with clinical and IT teams to identify areas for EHR optimization
Evaluate current workflows and recommend process improvements through EHR tools and functionalities
Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows
Use EHR usage analytics to guide optimization efforts and training needs
Partner with clinical teams to identify system pain points and lead resolution and enhancement projects
Collaborate with Learning & Development to develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements
Create user-friendly training materials, job aids, quick-reference guides, and e-learning content
Conduct one-on-one and group training sessions
Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues
Provide post-training support and gather feedback for continuous improvement
Participate in go-lives, system upgrades, and major EHR projects
Support testing and validation of EHR changes and enhancements
Manage small-scale projects from initiation to completion
Serve as a liaison between users, Midi product, engineering, and Athena support
Monitor and manage EHR-related Slack channels, responding promptly to troubleshoot and resolve issues
Track issues via the ticketing system, assign priorities, and ensure timely resolution
Route complex issues to the appropriate support teams
Post updates, tips, known issues, and resources to ensure consistent communication and collaboration best practices
Qualification
Required
Experience & Education: Bachelor's degree in healthcare or related field preferred
Highly proficient in AthenaOne EHR system, reporting, and optimization tools
Demonstrated experience delivering training across clinical departments and roles
Skills & Traits: Patience with people of all skill levels
Strong talent in teaching and training, with an ability to explain complex concepts simply
Ability to identify efficiencies in processes and system functionality
Strong collaboration skills to work closely with product and clinical operations on new releases and processes
An “at your service” mindset when answering questions
Preferred
Bachelor's degree in healthcare or related field preferred
Highly proficient in AthenaOne EHR system, reporting, and optimization tools
Demonstrated experience delivering training across clinical departments and roles
Company
Midi Health
Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152MKey Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M
Leadership Team
J
Jill Herzig
Chief Brand Officer, Brand Steward
Joanna Strober
Founder
Recent News
Company data provided by crunchbase