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GOAT Group · 20 hours ago

Employee Relations Specialist

United States

Full-time

Remote

Entry, Mid Level

$64K/yr - $94K/yr

2+ years exp

GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, operating multiple brands globally. The Employee Relations Specialist will support a multi-site workforce by managing employee relations casework, ensuring policy compliance, and conducting investigations as needed.

ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes

Responsibilities

Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting

Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed)

Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership

Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records

Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership

Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards

Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps

Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation

Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance

Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders

Qualification

Employee Relations experienceHR fundamentals knowledgeOperationalAnalytical skillsGoogle Workspace proficiencyHR systems/tools experienceHigh discretionBilingual in EnglishSpanishCommunication skillsConfidentiality

Required

2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment (retail/operations/fulfillment experience preferred)

Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards

Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately

Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance

High level of discretion and confidentiality when handling employee and business-sensitive information

Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting

Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly