WTW · 17 hours ago
Benefit Customer Service Representative – Seasonal Colleague
United States
Full-time
Remote
New Grad, Entry LevelWTW is a global company providing data-driven solutions in people, risk, and capital. The Seasonal Benefit Customer Service Representative will assist clients' plan participants during the enrollment process and updates to their health care and pension plans, providing high levels of customer service in a remote work environment.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans
Provide the highest level of service on each contact
Spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience
Work a 40-hour week and overtime when requested during busy season
Assist on other clients and offer top performers a full-time opportunity with WTW
Qualification
Required
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
High level attention to detail, multi-tasking, and ability to organize work
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Ability to work autonomously in a self-paced, self-motivated team environment
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Ability to understand and follow oral and written instructions
Ability to type 30 words a minute
Experience working in a customer service-related field
High School degree required
Preferred
Associate or Bachelor's degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish
Benefits
WTW 401(k) Savings Plan
Employee Assistance Program (EAP)
Commuter Accounts program
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Alternative Credit Investor
2026-01-03
Crowdfund Insider
2025-12-29
CB Insights
2025-12-24
Company data provided by crunchbase