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Flex · 4 days ago

Manager, Partner Network Operations

New York, New York, United States

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $114K/yr

4+ years exp

Flex is a growth-stage FinTech company based in New York City, focused on creating a better rent payment experience. The Manager, Partner Network Operations will lead the onboarding operations for the Partner Network, ensuring operational efficiency and data integrity while managing a team and collaborating with cross-functional partners.

AppsBillingFinancial ServicesFinTechSoftware

H1B Sponsor Likely

Responsibilities

Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth

Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows

Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals

Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership

Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability

Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams

Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads

Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement

Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics

Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams

Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals

Qualification

CRM/Salesforce proficiencyOperations managementProject managementVendor managementData integrity oversightProcess problem solvingCommunicationCross-functional collaboration

Required

4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors

Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation

Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision

Strong communication skills with the ability to present project updates and operational roadmaps to functional leads

A high-degree self-starter who takes ownership of key project workstreams and operates effectively in a fast-paced environment

Ability to clearly present project updates, operational roadmaps, and results to cross-functional leads and management

Competence in identifying and resolving operational inefficiencies across systems with a focus on practical, scalable solutions

Ability to build productive relationships with internal peers to align on practices and drive results

Preferred

Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management

Benefits

Competitive medical, dental, and vision available from Day 1

Company equity

401(k) plan with company match (our company match kicks off at the beginning of 2026)

Unlimited paid time off + 13 company paid holidays

Parental leave

Flex Cares Program

Free Flex subscription

Company

Flex

Glassdoor3.9

Flex enables people to pay rent bills on a schedule that fits their personal finances.

Founded in 2019

New York, New York, USA

201-500 employees

https://getflex.com

H1B Sponsorship

Flex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)