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NeuroPace · 1 day ago

Nurse Navigator - West

San Francisco Bay Area

Full-time

Hybrid

Mid Level

$112K/yr - $150K/yr

3+ years exp

NeuroPace is a commercial-stage medical device company focused on transforming the lives of people suffering from epilepsy. They are seeking a Nurse Navigator to help provide adults living with drug-resistant epilepsy with improved access to healthcare and simplify the journey to obtain medical evaluation for advanced epilepsy treatment.

Health CareManufacturingMedical DeviceNeuroscience

Responsibilities

Upon completion of product training, provide education via phone on the NeuroPace RNS® System to adults living with drug-resistant focal epilepsy

Support up to 150 patients per month within the US, providing compassionate high-quality support as patients navigate the complex epilepsy healthcare environment

Respond to patient, provider, and field communications in a timely manner

Build and maintain strong relationships with the local field teams, healthcare providers and clinic staff as well as with patients and their care partners

Facilitate the epilepsy care journey and help patients develop personal plans to access specialized epilepsy care

Use critical thinking and problem solving to support each patient

Qualification

Nursing degree (RN)Clinical experience with epilepsyCare coordinationCommunication skillsProblem-solving skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookSalesforceSpanish fluencyOrganizational skills

Required

A Nursing degree (RN) is required

3 or more years in a clinical setting working with people living with epilepsy, with demonstrated assessment skills and ability to creatively problem-solve or at least 3 years in a similar case manager role within a medical device organization

Knowledge of disease management and experience in care coordination

Strong verbal and written communication skills to describe the product and potential next steps to patients, care partners and professionals; strong attention to detail

Working knowledge of Word, Excel, Microsoft Outlook, and database systems (i.e. Salesforce.)

Excellent organizational skills

Occasional US travel ~5% for training and conferences

Other duties as assigned