Sensi.AI · 1 day ago
Project coordinator (contract role, entry-level)
Austin, TX
Full-time, Contract
Hybrid
New Grad, Entry LevelSensi.AI is a company focused on enhancing the lives of seniors through technology. They are seeking a Project Coordinator to ensure clients receive high levels of care during their assessment journey, bridging the gap between automated systems and clients. The role involves collaborating with internal teams, providing support to seniors, and documenting interactions for continuous improvement.
Computer Software
Responsibilities
Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care
Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role
Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments
Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled
Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process
Accurately document call outcomes and feedback for continuous process improvement
Qualification
Required
Patient, empathetic, and able to build rapport quickly over the phone
Strong attention to detail and ability to accurately document interactions
Ability to work independently and manage a flexible, on-demand schedule
Tech-savvy, comfortable with learning new tech and tools
Preferred
Previous experience in customer support, healthcare, or working with seniors is a plus
Company
Sensi.AI
Sensi.AI is the most trusted 24/7 Care Copilot, using audio technology with the highest level of precision.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Romi Gubes
Co-Founder and CEO
Recent News
2025-10-11
Tech Funding News
2025-10-11
Company data provided by crunchbase