Opportunity Engine, Inc. · 1 day ago
Customer Success Lead
United States
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
5+ years expOpportunity Engine, Inc. has been helping major companies bridge data and inclusion for business growth since 2021. They are seeking a Lead Customer Success Manager who will act as a strategic advisor to customers, manage a CSM team, and facilitate communication between customers and product engineering to enhance the company's offerings.
Human Resources
Hiring Manager
Mark McFarland
Responsibilities
Work as a strategic advisor to customers providing them with guidance on product best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal team members, advising the customer on strategies to optimize their technical environment or current spend, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how company can build a stronger product and go to market organization
Act as the link between the company’s customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of their product by acting as the Product team’s eyes and ears in this field
Qualification
Required
5+ year's' experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers
Experience leading or managing a Customer Success team
A mind for technology – our client will teach you about their product and features, but their customers and product are inherently technical, and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include the executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required at times to both deviate from established procedure and often build entirely new process or practices to ensure the company best serve this customer segment
Team player and passion for collaboration - this role will work with some of the company's most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the company's broader ecosystem
Preferred
Prior exposure to database, AI, cloud, and infrastructure technology is a plus
Company
Opportunity Engine, Inc.
Opportunity Engine powers companies and careers by connecting high-performing professionals with opportunities to deliver strategically significant results.
Founded in 2004Chicago, Illinois, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase