Radiant Systems Inc ยท 1 day ago
IT Support Specialist
Ann Arbor, MI
Contract
Onsite
Mid Level
$35/hr - $40/hr
3+ years expRadiant Systems Inc is seeking an IT Support Analyst to provide technical support and manage service requests in Ann Arbor, MI. The role involves troubleshooting hardware and software issues, overseeing onboarding processes, and ensuring user satisfaction through effective communication and documentation.
CRMInformation TechnologySoftware
Responsibilities
Monitor and respond to ServiceNow tickets, handling requests via email, chat, phone, or face-to-face interactions
Oversee onboarding and offboarding processes for employees
Troubleshoot and resolve hardware and software issues on PC and Mac platforms
Develop and maintain clear documentation for IT and system procedures
Provide technical support for conference rooms and assist during company events
Communicate IT products and service information to users in an accessible manner
Follow up with users to ensure satisfaction and address unresolved issues
Relay user feedback to relevant internal teams for continuous improvement
Track and manage inventory of hardware and software assets
Relocate PC systems as needed and participate in special projects
Qualification
Required
Strong troubleshooting abilities for both PC and Mac environments
Proven experience providing IT support in a corporate setting, both onsite and remotely
Excellent communication skills, with the ability to explain technical concepts to non-technical users and document procedures clearly
Exceptional customer service orientation, attention to detail, and proactive follow-up
Ability to work independently and as part of a team
Familiarity with ITIL and ITSM best practices
Experience supporting conference room technology
Servicenow ticketing: 3 years (Required)
MAC & PC Troubleshooting: 3 years (Required)
Computer networking: 3 years (Required)
troubleshooting video conferencing: 3 years (Required)
Preferred
Bachelor's degree in a related field
Advanced knowledge of Mac support
Experience troubleshooting video conferencing systems
IT COMPTIA certifications and at least two years of relevant experience
Basic understanding of networking concepts (TCP/IP, WAN/LAN, switches, firewalls, VPNs, SAN, wireless)
Company
Radiant Systems Inc
Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
501-1000 employees
H1B Sponsorship
Radiant Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
Company data provided by crunchbase