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Gen · 2 days ago

Customer Service Identity Alerts Representative

United States

Full-time

Remote

Entry Level

2+ years exp

Gen is a global leader in digital safety, committed to ensuring secure navigation in the digital world. The role involves providing world-class service and support to prevent identity theft, managing inbound and outbound calls while adhering to performance guidelines and service level agreements.

Cyber SecurityDigital MediaInformation Technology

Responsibilities

Assist with inbound/outbound mediation calls to quickly stop potential identity theft for members in a fast-paced environment

Productivity & Quality Standards: accuracy, timelines, thoroughness, customer service satisfaction and responsiveness

Ability to work with wide range of computer systems and multiple screens

Display analytical thinking, organizational/time management skills and multi-tasking capabilities

Display sound problem-solving and deductive reasoning skills

Ability to follow a clearly outlined SOP process

Can closely be in team environment, representing alerts and maintain positive Gen culture

Demonstrates a high skill level of relationship building and sharp communication

Ability to build cross-functional relationship at merchant and vendor levels

Qualification

Customer serviceAnalytical thinkingMultitaskingProblem-solvingCommunication skillsKnowledgeable in business industryTime managementRelationship building

Required

High School Graduate or equivalent and 2 years related experience, high level customer service in a call center environment. A college degree can be substituted for experience

Demonstrate integrity in a professional environment

Excellent social, communication and written skills

Able to multitask and prioritize effectively within guidelines

Can identify and analyze potential problems, errors or operational/procedural issues and recommend proper solutions

Superior work ethic, attendance and punctuality required