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State of Colorado · 1 day ago

Administrative Assistant III - Reallocation Only at CCD

Denver, CO

Full-time

Onsite

Mid Level

3+ years exp

The State of Colorado is seeking an Administrative Assistant III at the Community College of Denver to provide administrative leadership for tutoring services across various academic zones. This role involves coordinating daily operations, managing budgets, and supporting departmental communication to enhance student success and equity.

AssociationHealth CareNon Profit

No H1B

Responsibilities

Coordinate daily tutoring operations across all zones, ensuring alignment with departmental standards and service goals

Oversee scheduling, resource allocation, and internal communications functions previously unassigned to maintain smooth workflows

Serves as a primary point of contact for internal and external stakeholders, facilitating timely information exchange and supporting collaboration across departments and service providers

Supports departmental operations by preparing meeting materials, maintaining accurate records and files, coordinating projects, responding to staff inquiries, and ensuring effective internal and external communication

Independently designs, implements, and refines administrative processes, forms, and workflows to improve operational efficiency

Develops and maintains standard operating procedures (SOPs), trains staff on new processes and evaluates their effectiveness for continuous improvement

Manages supplies and equipment, handling mail distribution, and document archiving

Develops, manages, and maintains service-related databases to produce reports that inform departmental decision-making, particularly related to tutoring engagement, student attendance, and Navigate Early Alerts

Analyzes disaggregated student data and structures reports to guide operational and strategic decisions

Improves data accuracy by identifying and correcting reporting and data entry issues and refines Navigate Early Alert and tutoring reports to better inform outreach and student support strategies

Monitors platform updates and independently integrates changes into training materials and workflows to ensure continued alignment with departmental goals and service delivery standards

Manages departmental budgets and authorizes expenditures, including developing the annual tutoring budget and approving supply purchases in alignment with departmental priorities

Coordinates vendor relationships and facility maintenance to ensure a safe, organized, and functional workspace

Coordinates travel and reimbursement processes for departmental staff, managing logistics and required documentation for external events

Serve as the primary administrator for Accudemia and Brainfuse platforms

Design training materials, lead onboarding for new staff, and provide ongoing technical support

Present system updates during pre-semester meetings and ensure staff proficiency in platform use

Supervises and trains Student Support Assistants (SSAs), including scheduling, task assignments, ongoing coaching, and performance feedback

Develop an SSA handbook to standardize onboarding and expectations

Designs and delivers training sessions for staff, tutors, and student workers based on identified operational needs

Evaluates training effectiveness by tracking outcomes and adjusting content to address observed gaps in performance and data quality

Make independent decisions regarding student outreach and engagement related to Navigate Early Alerts

Exercises independent authority to modify internal processes based on performance data and feedback, including adjusting Early Alert follow-up protocols to improve student response and engagement

Implement timely, personalized outreach protocols tailored to alert type, urgency, and student needs to improve response rates and success outcomes

Qualification

Administrative ManagementData AnalysisBudget ManagementTechnology AdministrationCommunication SkillsProblem SolvingOrganizational SkillsInterpersonal SkillsCritical ThinkingTeam Collaboration

Required

Thirty-six months (36) of clerical experience as listed above, performed as the primary function of the job

Daily interaction with students, faculty and staff require that this position have strong problem solving, interpersonal, communication and organizational skills

Critical thinking skills is a must

Computer literacy is a must

Effective verbal and written communication skills are necessary for success in this position

Commitment to creating an inclusive learning & work environment and demonstrated ability to work effectively with students, families, faculty and staff of diverse backgrounds

Do not use 'SEE RESUME' statements on application; your application must be completed in detail and clearly document your relevant work experience

Benefits

Generous annual and sick leave benefits; our employees stay because of the work/life balance they are able to obtain here.

Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.

An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.