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Civic Federal Credit Union · 1 day ago

TAX-ADVANTAGED ACCOUNTS ANALYST

Raleigh, NC

Full-time

Onsite

Mid Level

4+ years exp

Civic Federal Credit Union is seeking a Tax-Advantaged Accounts Analyst to assist with executing the strategic direction of Individual Retirement Accounts, Health Savings Accounts, and Coverdell Education Savings Accounts. The role involves managing day-to-day operations, ensuring compliance, and providing member support as a subject matter expert.

BankingCredit CardsFinancial Services

Responsibilities

Oversee the day-to-day operations and administration of tax-advantaged accounts, ensuring compliance with all applicable laws, regulations, organizational policies, and industry best practices

Develop and manage daily processes and procedures for the tax-advantaged accounts, including, but not limited to document review, account approval, account creation, contribution, and withdrawal reporting, required minimum distribution processing, and tax reporting for distribution withholdings and year-end interest statements

Formulate recommendations for policies and procedures to ensure accurate recordkeeping for tax-advantaged accounts. Identify and implement process improvements to increase efficiency, quality and member satisfaction based on industry best practices

Build and maintain strong relationships with members, providing exceptional customer service and support

Support internal business units in developing the skills and knowledge to expertly support member tax-advantaged account needs at all levels of inquiry. Help establish the Credit Union’s reputation as a thought leader in the tax-advantaged account space

Assist with reviewing and approving all marketing material, including appropriate forms and procedures

Develop expertise in all operational systems, applications, and ancillary tools necessary to support end-to-end processing of tax-advantaged accounts, including internal and external forms, systems, and procedures as well as reconciliation and settlement processing

Assist with the development and preparation of timely and informative management reports to ensure expert oversight of all tax-advantaged accounts and other Wealth Management accounts, services, and portfolio activities

Stay current with tax laws and regulations related to tax-advantaged accounts and business best practices through participation in industry events and continuing education for tax-advantaged accounts. Monitor legislative and regulatory changes that may affect retirement and savings products and make product and process recommendations as appropriate

Support the broader Wealth Management Department and Operations lines of business by demonstrating flexibility in knowledge development and task assignment in accordance with the evolving needs of a fast-paced production driven operational department

Qualification

Tax-advantaged accountsBranch operations experienceAnalytical skillsOperationsProduct developmentCertified IRA SpecialistCustomer serviceCommunication skills

Required

Minimum 4 – 6 years' experience in branch operations, member relations, or related field, with 1 – 3 years of direct experience with tax-advantaged accounts

Experience with operations and product development while providing a high degree of innovation and vision

Strong analytical skills with the ability to develop new products to stay competitive in the current marketplace

Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc

Ability to lift a minimum of 25 lbs. (file boxes, computer printer)

Travel required on occasion