Expeditors · 2 weeks ago
Account Manager
Eagan, MN
Full-time
Onsite
Mid Level
$42K/yr - $56K/yrExpeditors is a global logistics company headquartered in Seattle, Washington, dedicated to providing innovative and customer service-based solutions in the logistics industry. The Account Manager will cultivate relationships with customers, develop strategic business plans, and ensure operational excellence to drive revenue growth and enhance customer outcomes.
Responsibilities
Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business
Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence
Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives
Champion customer needs internally to ensure alignment and execution across teams
Develop and execute strategic business plans that align with customer goals and drive revenue growth
Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value
Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives
Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships
Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint)
Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations
Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance the customer experience
Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment
Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews
Support invoicing, collections, and administrative processes to maintain account health
Use business intelligence tools to analyze trends, measure performance, and identify improvement areas
Maintain data fluency to support strategic planning and customer reporting
Embody company values and cultural attributes in all interactions
Pursue continuous learning and development to enhance expertise and effectiveness
Qualification
Required
University or equivalent business qualifications
Expeditors or industry experience
Proven work experience in business development
Knowledge of Expeditors products and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills
Proven project management skills
Strong analytical skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect
Benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Company
Expeditors
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA.
Founded in 1979
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Musser
President and Chief Executive Officer
Larry Persaud
Chief Technology Officer
Recent News
2024-04-07
The Seattle Times
2024-04-07
Company data provided by crunchbase