This job has closed.

Community Bank, N.A. · 1 week ago

Customer Service Representative 1

Oneida, NY

Full-time

Onsite

Entry Level

$17.50/hr - $23.82/hr

2+ years exp

Community Bank, N.A. is dedicated to providing friendly, personalized, high-quality financial services. The Customer Service Representative is responsible for delivering a positive customer experience, handling financial transactions, and assisting customers with various requests while ensuring compliance with policies and regulations.

BankingFinancial ServicesPersonal FinanceWealth Management

Responsibilities

Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude

Determine customer needs, explain and sell products and services

Participate in branch prospecting efforts

Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc

Serve as a liaison between customer and operational areas

May provide back up to the teller line as needed

Ability to understand directions and adhere to established policy and procedures

Able to remain focused

Other related duties as assigned or directed

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals

May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Qualification

Customer service experienceBank product knowledgeAccurate math skillsProficient computer skillsInterpersonal communicationClear thinking

Required

High School Diploma or GED

Internal product and services knowledge

Accurate and proficient math skills

Professional and friendly interpersonal communications skills

Proficient computer skills

Clear thinking and ability to stay focused

Thorough knowledge of bank products and services

Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Two (2) years of bank and/or customer service normally required

All applicants must be 18 years of age or older