Apply on Employer Site

The Dollywood Company · 1 day ago

Training Specialist - Dollywood Theme Park - Full Time Year Round

Pigeon Forge, TN

Full-time

Onsite

New Grad, Entry Level

The Dollywood Company is dedicated to creating memorable experiences at their theme park in the Great Smoky Mountains of East Tennessee. They are seeking a Training Specialist who will provide training to Hosts, focusing on new hire orientation, leadership development, and technology skill development, while also ensuring the success and profitability of their unique offerings.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Teach a variety of training classes using best practices and with high engagement

Support development of training content and materials

Work closely with other trainers to provide a consistent, effective training product

Seek ways to constantly improve training content and product

Develop tracking tools to establish training trends and outcomes

Maintain a well-stocked and organized classroom environment at various locations

Support Hosts’ needs in the computer labs in various locations

Provide primary administrative support to the Training and Development Team and Organizational Development Manager(s)

Oversee all aspects of the New Hire Orientation (NHO) or Leadership Development experience

Oversee NHO or Leadership Development follow up and reporting

Works occasionally alongside front-line Hosts to coach on Core Values and identify training needs

Schedules trainings, coordinates training calendars, prepares and manages training and computer lab materials

Assist in the collection and dissemination of training data to relevant teams

Serve as Computer Lab manager for the University Lab and Learning Legacy Computer Labs and be responsible for scheduling and reserving the training space

Oversee content, update and distribute related training materials

Inventory and order required training and functional supplies (including food purchasing/coordinating)

Organize and maintain calendars for reserving HR meeting space and training equipment

Adhere to annual budgets

Assist with all HR processes as needed

Liaison with teams to ensure a positive, engaging and successful New Hire experience or Leadership Development

Qualification

Training developmentComputer software proficiencyOral presentation skillsTheme Park experienceTeaching experienceContinuous improvementInterpersonal skillsProblem solvingConflict managementTeamwork

Required

Minimum 18 years of age

College degree or practical experience required

Excellent oral presentation & writing skills

Must successfully complete a pre-employment offer background check

Must have a valid Driver's License with current automobile insurance and be able to drive company vehicles as required

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must maintain a professional appearance with good personal hygiene

Must promote and support a “team” work environment by cooperating and helping co-workers

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to comprehend instructions and retain information

Able to perform duties consistently with creating a safe and secure environment for hosts and guests

Able to be flexible and handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Able to tolerate various temperatures while working indoors and outdoors

Able to meet the physical demands of the job

Must have manual dexterity necessary to complete all job duties

Able to sit and/or stand for long/short periods

Able to work outdoors

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Preferred

Theme Park and/or teaching experience preferred

Strong working knowledge and ability to teach common computer software preferred (e.g. scheduling, budgeting spreadsheet, word processing, presentation)