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Magellan Health · 4 days ago

Quality Control Team Member

Portsmouth, VA

Full-time

Onsite

Entry Level

1+ years exp

Magellan Health is a company that provides professional military personnel support services. They are seeking a Quality Control Team Member who will serve as a Lead ID card specialist and provide ID card services to military personnel and their dependents, ensuring accuracy and compliance with regulations.

BiotechnologyHealth CareHospital

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC)

Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS)

Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026

Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors

Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries

Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary

May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials

Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performs “User Maintenance on RAPIDS equipment

Qualification

ID Card ServicesDEERS/RAPIDS KnowledgeCustomer Service ExperienceMicrosoft Office ProficiencyOffice Equipment KnowledgeSecurity ClearanceOral CommunicationWritten Communication

Required

High School diploma or equivalent

1+ years' experience in a Customer Service environment

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation