Delta Air Lines · 1 day ago
Delta Vacations Analyst, CI and Res Performance
Atlanta, GA
Full-time
Onsite
Entry Level
$50K/yr - $80K/yr
2+ years expDelta Vacations, a Delta Air Lines company, is seeking a CI & Res Performance Analyst. This role is responsible for identifying insights from customer feedback to improve the customer experience and NPS, while collaborating with various departments to inform business strategies.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting
Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends
Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to stakeholders across the organization
Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and action-oriented solutions
Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware
Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others
Prioritize and successfully manage multiple projects and deadlines simultaneously
Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers
Qualification
Required
Candidates for this position may have completion of a Bachelor's degree from four-year college or university; or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred)
Strong analytical skills
Strong PC skills including MS Excel, Word, and PowerPoint
2 years of experience working in Analytics, Strategy, Customer Insights, or similar field required
Experience with data visualization and analytics tools such as PowerBI, Tableau, SAS, SQL, or similar tools
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience with survey platforms (Qualtrics, Medallia, etc)
Travel industry experience
Benefits
Medical, dental and vision coverage options
401(K)
Paid vacation
Paid holidays
Personal time off
Air travel privileges
Low-cost vacation opportunities
Profit-sharing program
Recognition
Performance incentives
Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-07
connexionfrance
2026-01-07
Company data provided by crunchbase