Cypress HCM · 19 hours ago
Supply Operations Manager, AMERICAS - Experiences
Cypress HCM is a dynamic company focused on sourcing and managing exceptional experiences. The Supply Operations Manager will drive the acquisition and account management of top producing accounts while ensuring a diverse supply of experiences through strategic sourcing and relationship management.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Identify and source key people / experts and activities that are core to the identity and culture of the city
Support the Operator Experiences Supply Team to acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts
Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices
Provide regular project updates & actionable feedback to cross-functional leads
Ensure 100% accurate data hygiene across all tracking systems and leadership updates
Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision
Qualification
Required
6+ years in either content / supply acquisition, partnerships, account management or sales-related roles
Bachelor's degree or equivalent experience in related fields
Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts
Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
Accountability for results – with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted
Point of reference for the Operator Management Team on all things process and sales operations
Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope