Waldorf Astoria Las Vegas · 1 day ago
Senior Catering Sales Manager - Waldorf Astoria Las Vegas
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
2+ years expWaldorf Astoria Las Vegas is a luxurious hotel seeking a Senior Catering Sales Manager to join their team. The role involves negotiating business through proposals and contracts, managing client relationships, and ensuring a high level of service throughout the event process.
Hospitality
Responsibilities
Responsible for the negotiation of business through proposals and contracts to close business
Creative design of menus and events to maximize revenue and event experience
Maintain existing relationships with corporate and social accounts
Responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events
Handle complex events and ensure a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events
Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience
May support and act on the behalf of the Director of Catering and Events
Organize, plan and prioritize duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
Demonstrate knowledge of job systems, products, systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Selling and influencing both internal and external clients
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
Participate in customer site inspections
Attend daily Business Review Meeting in order to strategize as a team to determine best function space to propose to new business
Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets
Responsible for obtaining deposits and review and approval final billing
Flexible with schedule to accommodate based on scheduled events
Other duties as necessary based on business needs
Qualification
Required
At least two (2) years Hospitality related experience at management level
Preferred
Knowledge of the hotel property management systems (Delphi.fdc)
Luxury sales experience
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment.
Company
Waldorf Astoria Las Vegas
Extraordinary experiences in the heart of one of the world’s most vibrant cities, where spectacular views from every space are rivalled only by the glittering skyline.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase