Lead · 2 days ago
Senior IT Support Specialist
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
4+ years expLead is a fintech building banking infrastructure for embedded financial products and services. They are seeking a skilled and experienced Senior IT Support Specialist to ensure seamless technology operations by providing advanced technical support and maintaining core IT infrastructure.
BankingCryptocurrencyFinanceFinancial ServicesFinTech
Responsibilities
Act as the primary point of contact for employees requiring technical support across hardware, software, mobile devices, and AV systems
Troubleshoot and resolve complex technical issues, escalating unresolved problems to appropriate teams as needed
Serve as a Level 2 escalation point for the IT help desk team, providing guidance and support on advanced incidents
Maintain and manage AV systems, ensuring readiness and reliability for meetings, presentations, and events
Track and document support activities using the IT ticketing system, ensuring clear communication and timely follow-up
Contribute to the ongoing development of support processes and documentation to improve service quality and efficiency
Coordinate with internal teams to support the installation, configuration, and maintenance of IT equipment
Support medium-scale IT-related projects and contribute to infrastructure upgrades as needed
Provide on-site support at branch locations to maintain IT and AV systems
Performs other duties as assigned
Qualification
Required
4–6 years of experience in IT support, technical assistance, or related roles
Proficiency in troubleshooting computer systems, mobile devices, AV equipment, and related technology products
Strong knowledge of Windows and macOS environments, Microsoft 365, and remote support tools
Experience maintaining and supporting AV systems (e.g., Zoom Rooms, projectors, conference equipment)
Willingness to learn and grow in a team-oriented environment
Preferred
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Familiarity with ITIL or other IT service management frameworks is a plus
Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are advantageous
Benefits
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
Company
Lead
Lead is a Banking as a Service platform providing financial solutions for individuals, businesses, and fintech companies.
51-200 employees
H1B Sponsorship
Lead has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$170M2025-09-04Series B· $70M
2022-08-01Series A· $100M
2022-08-01Acquired
Leadership Team
Jacqueline Reses
Chief Executive Officer
Ronak Vyas
Cofounder and CTO
Recent News
Crunchbase News
2025-10-15
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2025-09-30
2025-09-14
Company data provided by crunchbase