Ultimate Staffing ยท 2 days ago
Customer Service Representative -$50-60k/yr.
Edina, MN
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expUltimate Staffing is a well-established manufacturing company seeking a detail-oriented and customer-focused professional to join its team as a Customer Service & Account Support Specialist. The role involves providing customer support, managing customer data, resolving product issues, and collaborating with internal teams for order fulfillment.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Eric Knutson
Responsibilities
Provide professional customer support via phone, email, mail, and social media, ensuring timely and effective communication
Manage customer data, leads, and quotes using Salesforce; process orders and updates in Epicor
Resolve product or service issues by identifying root causes and coordinating corrective actions
Collaborate with internal teams (sales, production, logistics) to ensure accurate order fulfillment and timely shipment
Handle returns, warranty claims, and customer adjustments in line with company procedures
Support product inquiries, after-sales service, and occasional product research
Qualification
Required
3-5+ years of experience in customer service or account management roles
Strong numerical skills, including the ability to calculate discounts, commissions, and proportions
Familiarity with manufacturing systems and ability to navigate ERP platforms
Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook)
Ability to work independently and as part of a collaborative team
Preferred
Experience with Epicor and Salesforce preferred
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase