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Spinnaker Support · 17 hours ago

VMware Senior Technical Support Engineer (NSX)

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $115K/yr

5+ years exp

Spinnaker Support provides global enterprise software support and is seeking an experienced VMware Senior Technical Support Engineer. The role involves troubleshooting customer issues, ensuring effective collaboration within a global team, and driving customer satisfaction through issue tracking and resolution.

ConsultingInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Occasional after hours, weekends and holidays support for urgent customer issues

Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues

Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems

Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model

Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases

Provide when requested root cause analysis for technical issues

Assist with creating and maintaining relevant knowledge articles

Work with other internal stakeholders as needed to enhance the overall customer experience

Strong analytical and problem-solving skills

Promote best practise and new methodologies

Qualification

VMware core technologiesNSX-T ArchitectureVMware vSphereLinux/UNIX proficiencyNetworking proficiencyRest API knowledgePacket Capture/WiresharkCertificates knowledgeAnalytical skillsCustomer focusProblem-solving skillsCollaboration skillsCommunication skills

Required

Minimum 5 years' experience across VMware core technologies at a senior support level

Experience in handling critical customer situations

Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs

Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design

Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies

Understanding of Edge Services: Load balancer configuration, NAT and VPN

Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch)

Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE)

Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates

Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment

Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design

Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization

Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management

Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

Company

Spinnaker Support

Spinnaker is the steady force entrusted by companies worldwide to maximize the value of their software ecosystem and enable transformation.

Founded in 2008

Greenwood Village, Colorado, USA

201-500 employees

http://www.spinnakersupport.com/

H1B Sponsorship

Spinnaker Support has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (2)