Spinnaker Support · 2 days ago
Customer Success Manager
United States
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expSpinnaker Support is a global provider of enterprise software support and managed services. They are seeking a Customer Success Manager to manage relationships with high-value customers, ensuring they realize the full value of services and driving business retention and growth.
ConsultingInformation TechnologySoftware
Responsibilities
Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities
Develop and execute customized success plans aligned with customers’ global business goals
Drive lifetime customer value by anticipating needs and ensuring positive customer health scores
Serve as the primary post-sales contact for account questions, technical and security inquiries
Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement
Conduct regular business reviews with executive stakeholders to align our services with their strategic objectives
Partner closely with Sales to develop account plans and identify growth opportunities
Collaborate with Marketing to support corporate initiatives, industry events, and customer references
Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities
Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements
Help refine the customer journey by implementing standardized engagement points based on usage and satisfaction insights
Qualification
Required
5 - 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing with a strong track record of driving customer satisfaction and retention
Experience managing complex enterprise accounts and building trusted customer relationships
Excellent communication, negotiation, and presentation skills with the ability to engage at executive levels
Proven ability to identify and close renewal and expansion opportunities
Strong time management and prioritization skills to ensure timely and effective follow-up
Proactive, hands-on approach with a passion for delivering seamless customer experiences and acting as a customer advocate
Detail-oriented with consistent CRM hygiene and account lifecycle management expertise
Ability to work effectively within cross-functional teams including field sales, implementation, and management
Flexible and adaptable in a high-change environment; open to new concepts and continuous learning
Self-motivated, curious, and creative with willingness to lead special projects
Preferred
Understanding of Oracle, SAP, and VMware ecosystems
Company
Spinnaker Support
Spinnaker is the steady force entrusted by companies worldwide to maximize the value of their software ecosystem and enable transformation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Iain Saunderson
Chief Technology Officer
Larry Kaner
Vice President of Channels and Partners
Recent News
Business Wire
2025-10-23
2025-09-30
Computer Weekly
2025-09-19
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