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APL Logistics · 21 hours ago

Customer Service Representative, Warehouse

City of Industry, CA

Full-time

Onsite

Mid Level

$21.50/hr - $21.50/hr

3+ years exp

APL Logistics is a company focused on logistics and customer service, and they are seeking a Customer Service Representative for their warehouse operations. The role involves ensuring accurate and efficient processing of customer orders, collaborating with teams and stakeholders, and maintaining strong relationships with customers and vendors.

AutomotiveLogisticsSupply Chain Management

Responsibilities

Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary

For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers

Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner

Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met

Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction

Develop and maintain strong relationships with customers to promote repeating business and customer loyalty

Work collaboratively with cross-functional teams to achieve common goals and objectives

Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately

Maintain and build strong relationships with vendors and suppliers

Generate and analyze reports on order fulfillment metrics and identify areas for improvement

Identify areas for improvements in current processes and provide suggestions for improvements

Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency

Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately