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MIND 24-7 · 1 day ago

Financial Counselor

Metro - Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

MIND 24-7 is revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. As a Financial Counselor, you will ensure patients and families are supported throughout their care journey by managing patient accounts, verifying insurance coverage, and helping patients navigate their financial responsibilities.

Health CareMental Health

Responsibilities

Collect co-pays, deductibles, co-insurance, and self-pay balances at the time of service

Conduct insurance verifications for new and existing patients, ensuring coverage accuracy

Facilitate prior authorizations and manage authorized billable units for services

Assist patients and families with Medicaid and other insurance program applications

Perform quality control checks on patient accounts to ensure proper documentation

Collaborate with billing, clinical, and administrative teams to support timely claims submission

Respond to patient and insurance inquiries by phone and in person

Track and report on account status, follow-ups, and resolutions

Utilize EHR and billing software to ensure data integrity and real-time updates

Qualification

Healthcare finance experienceEHR systems proficiencyBilling platforms proficiencyMicrosoft Office SuiteMedicaid knowledgeCustomer service mindsetAttention to detailOrganizational skillsEffective communication