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ContactCenterWorld · 2 days ago

Call and Contact Center Jobs - Growth Manager

San Ramon, CA

Full-time

Onsite

Senior Level

$138K/yr - $170K/yr

5+ years exp

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. The Growth Manager will own acquisition, activation, and retention for self-service customers, working cross-functionally to build and scale growth initiatives that drive user engagement and business impact.

Events

Responsibilities

Own growth performance across the entire self-service funnel, from acquisition through activation and retention

Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions

Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell

Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact

Partner with product, data, and marketing teams to understand churn trends and develop strategies to reduce it

Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results

Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value

Collaborate cross-functionally with marketing, PR, and content to maximize growth opportunities across all levers

Communicate effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations

Qualification

Growth strategyUser analyticsDigital marketingAnalytical skillsGrowth loopsCross-functional collaborationData-driven mindsetCoding experienceResourcefulnessProblem-solvingRelationship buildingStrategic thinking