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County of San Mateo · 22 hours ago

IS Manager I - Business Systems and Automation Support

San Mateo County, CA

Full-time

Onsite

Mid, Senior Level

$157K/yr - $196K/yr

5+ years exp

The County of San Mateo's Technology Services Department is seeking a well-qualified IS Manager I to lead and manage enhancements to business intelligence and data analytics. This role involves building relationships with various stakeholders and overseeing technology services activities within the division.

AssociationGovernmentHealth CareNon Profit

H1B Sponsor Likely

Responsibilities

Perform high quality work as an individual contributor, in addition to management duties

Partner with technology divisions and develop analytical frameworks, maintain roadmaps, pipelines, and metrics that align with the broader organization's goals

Collaborate with technical resources and professional services vendors for making enhancements to Enterprise Asset Management business processes

Manage the implementation activities, project schedule, task completion and milestones

Manage and track project risks

Acts as the project management interface to the vendor project team

Support TSD’s information technology financial management system and its integration with existing systems (such as OFAS, Sherpa, ServiceNow, Workday, and others)

Analyze, design and implement system-based process improvements

Partner with Finance, and Accounting, Project Management Office, and TSD Program teams to develop and manage robust reporting

Collaborate cross-functionally with operational teams including Controller's Office, County Executive’s Office, Human Resources, and other departments to scale and drive efficiencies in our system interfaces

Manage and participate in the administration and maintenance of department specific business applications and platforms; evaluate, participate in, and manage information technology and business process redesign; evaluate, select, and recommend departmental applications; establish support processes to ensure availability of application and database services

Plan, manage, and oversee the daily functions, operations, and activities of assigned technology services programs

Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs

Make recommendations for updates to processes, procedures, system use, service design, service offerings, and staffing plans to attain goals, objectives, and priorities for the assigned programs

Participate in the development, administration, and oversight of assigned budgets

Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assess and monitor workload, administrative, and support systems, and internal reporting relationships; identify opportunities for improvement and make recommendations as needed

Manage complete responsibility for personnel matters including selection, training, mentoring, and evaluating performance of assigned personnel

Oversee special projects as assigned

Lead development of scope of work within requests for proposals and qualifications for professional services; evaluate proposals and recommend project award; develop, negotiate, and review contract terms and amendments; ensure contractor compliance with County and department standards and specifications

Provides highly complex staff assistance to TSD Management

Performs other duties as assigned

Qualification

Business process transformationData analyticsChange managementProject managementTechnology services knowledgeInformation management systemsProgram managementCommunicationTeam leadershipInterpersonal skills

Required

Five (5) years of experience in a lead/management role

Business process transformation, systems implementation, and change management experience

Deep knowledge of project management techniques and tools

Adequate business and political acumen to successfully execute on objectives

Ability to manage the intricacies of all phases of a project lifecycle with finesse, passion, confidence, self-motivation and an entrepreneur spirit

A strong understanding of a technology services organization, its functions, systems used to provide support services

A proven track record managing multiple priorities and deadlines, teams, and projects

Experience in cross-functional project teams

Ability to establish strong working relationships

Ability to lead, motivate, and develop others

Excellent written and verbal communication skills

Advanced principles and practices of program management, including planning, implementation and evaluation

Advanced principles and practices of computer systems management, analysis, design, and maintenance

Advanced data management theory, principles, and practices and their application to a wide variety of services and programs

Job planning and prioritizing techniques

Information management platforms and systems

Principles of personnel training, supervision and evaluation

Current technologies for systems design and delivery

English usage, spelling, vocabulary, grammar, and punctuation

Techniques for providing a high level of customer service by effectively dealing with vendors and County staff

Plan, organize and coordinate programs and services on a comprehensive, Countywide level to meet customer needs

Coordinate program area activities with other County departments, programs and/or outside agencies

Integrate a variety of activities and services to achieve program goals, objectives and priorities

Work cooperatively with other County departments and public and private organizations

Analyze problems accurately, develop recommendations and take appropriate action to resolve them

Prepare complex and detailed written reports, procedures, grant applications and contracts

Use initiative and sound independent judgement within established procedural guidelines

Maintain accurate records and file

Organize work, set priorities and meet critical deadlines

Establish and maintain effective working relationships with those contacted in the course of the work

Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea

Communicate effectively both orally and in writing

Analyze complex operational, programming and systems problems, evaluate alternatives and reach sound conclusions

Plan, schedule and manage large-scale projects

Identify critical paths and jeopardies

Negotiate agreement between differing individuals and groups of individuals

Supervise, evaluate and train assigned personnel

Any combination of education and experience that would likely provided the required knowledge, skills and abilities is qualifying

Company

County of San Mateo

Glassdoor3.7

County of San Mateo is a government agency that strives to protect and improve the health, safety and welfare of the community.

Founded in 1856

Redwood City, California, USA

5001-10000 employees

https://www.smcgov.org

H1B Sponsorship

County of San Mateo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (2)