Xcel Energy · 1 day ago
Director II, Customer Experience Products & Platforms
Twin Cities Area
Full-time
Onsite
Director/Executive
$148K/yr - $211K/yr
10+ years expXcel Energy is a leading combination electricity and natural gas energy company, offering a comprehensive portfolio of energy-related products and services. They are seeking a Director II for Customer Experience Products & Platforms, responsible for developing end-to-end services for IT functions, managing IT portfolios, and driving strategic application and infrastructure development. The role involves building strong relationships, managing financial budgets, and developing high-performing teams.
Electrical DistributionEnergyNatural Resources
Responsibilities
Build strong effective partnerships with internal and external teams; Strong executive presence; able to influence and navigate complex and competing interest of multiple stakeholders
Develop and manage strategic technology plans and roadmaps; Collaborate with IT and business leaders to build and develop the long and mid-term strategic plans to enable business objectives; Drive process improvements and IT service optimization
Manages identification, investigation and solving production problems, including preventative measures and appropriate communication to clients regarding resolution; has in-depth knowledge of business operations and drives ongoing improvements in IT performance
Management of investments, projects and activities within a IT portfolio; Manage objectives, priorities, delivery and financials
Develop a high performing team by building skills through coaching, mentoring and ongoing training and development; Creates and environment of continuous learning and growth development; Develops leadership talent across the organization and develops plans for enhancing organizational talent
Manages financial budgets: capital, expense and in servicing; Manages regulatory commitments as appropriate; Effectively prioritizes financial spend based on strategic company objectives; Ensure financial prudency on behalf of customers and shareholders
Qualification
Required
Bachelor's degree in business, IT or related field or equivalent experience; Master's degree preferred
Sound understanding of core business processes, industry trends, technology and IT environments
Ten years of IT experience and/or integrated utility and regulatory business
Experience building and developing teams
Experience managing leaders of teams
Exceptional relationship management and communications skills
Preferred
Proven experience leading digital product organizations with a track record of maturing teams from project-based delivery to a product operating model, fostering ownership and accountability across cross-functional teams
Demonstrated ability to articulate and measure business value, including building business cases that tie product investments to measurable outcomes such as digital adoption, customer satisfaction (NPS/CSAT), cost-to-serve reduction, and call deflection
Experience driving operational efficiencies while delivering exceptional customer experiences that increase self-service adoption and reduce customer effort
Strong executive presence with superior business relationship management skills, including experience presenting to senior leadership, facilitating trade-off conversations, and influencing prioritization across business units without direct authority
Familiarity with digital customer experience platforms, including CMS (Adobe Experience Manager, Sitecore), CRM/contact center solutions (Salesforce), and mobile application delivery
Experience leading product teams in scaled Agile environments, with a focus on value-driven roadmap prioritization balancing customer outcomes against cost and effort
Utility or energy industry experience preferred; experience in other regulated industries (financial services, telecommunications, healthcare) with complex customer journeys is also valued
Benefits
Annual Incentive Program
Long Term Incentive
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Brian Van Abel
Executive Vice President and Chief Financial Officer
Recent News
2025-12-27
Company data provided by crunchbase