This job has closed.

Serene Health · 1 week ago

Community Support Outreach Specialist

Los Angeles, CA

Full-time

Onsite

Entry Level

$25/hr - $28/hr

1+ years exp

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. The Community Support Outreach Specialist cultivates relationships with community programs and provides support to individuals experiencing homelessness, helping them secure permanent housing and develop essential life skills for long-term stability.

Health CareHospitalMental HealthTherapeutics

Responsibilities

Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness

Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment

Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs

Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities

Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting

Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor

Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member’s progress towards agreed-upon goals

Perform additional duties as assigned

Qualification

Case managementCrisis interventionFinancial literacyCommunication skillsOrganizational skillsProblem-solvingCustomer serviceEmpathyMultitaskingProofreadingPlanningTeam collaborationActive listeningAttention to detailDocumentation skills

Required

High school diploma or GED is required

Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required

Must have a valid California driver's license and valid vehicle insurance

Excellent communication, interpersonal, customer service, active listening and organizational skills

Computer skills for documentation, email and chat support

Proficient speaking, reading, and typing abilities and possess strong proofreading skills

Proficient skills in working independently and collaboratively in a team to provide member care

Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously

Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families

Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature

Must be able to travel using personal vehicle to complete outreach visits

Prolonged periods of sitting at an office desk on the computer

Lifting: Able to lift up to 15lbs