Apply on Employer Site

Ensemble Health Partners · 1 day ago

Patient Access Quality Assurance Coordinator

Tyler, TX

Full-time

Onsite

Entry Level

$17/hr - $18.15/hr

1+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Patient Access Quality Assurance Coordinator will audit Patient Access calls and accounts, ensuring compliance with policies while providing training and coaching reports to leadership and associates.

Health CareHospitality

Responsibilities

The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure

They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation

They will be responsible for identifying trends and recommend quality and training needs of the department

The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes

They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality

They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards

Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies

They will be expected to provide routine calibrations with the associates to further explain the score

They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits