Envoy · 3 weeks ago
Enterprise CSM
San Francisco, CA
Full-time
Onsite
Mid Level
$155K/yr - $170K/yr
4+ years expEnvoy builds workspace management technology, and they are seeking a strategic Enterprise Customer Success Manager (CSM) to act as a trusted advisor to their largest customers. The role involves guiding clients through the customer lifecycle, driving adoption, and identifying growth opportunities within the accounts.
Facility ManagementHuman ResourcesOffice AdministrationSoftware
Responsibilities
Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
Identify expansion opportunities and actively build a pipeline within your accounts, partnering closely with Sales to close and grow revenue
Drive product adoption and optimize usage through proactive engagement and regular business reviews
Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
Serve as the Voice of the Customer by managing escalations and surfacing product feedback
Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
Travel 10–15% of the time to visit key clients and strengthen partnerships onsite
Qualification
Required
4+ years of experience in a customer success or account management role
A proven ability to manage and grow large, complex accounts across multiple stakeholders
A strong track record of driving customer adoption and identifying upsell opportunities
Excellent project management and change management skills
Experience creating and iterating on training or enablement materials
A deep understanding of enterprise organizations and how to build relationships across teams
Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert
Based in or willing to work in San Francisco with a 4-day a week in-office policy
Preferred
Entrepreneurial and resourceful with a go-getter mindset
Naturally empathetic and data-driven in your approach
Comfortable with change and excited by new challenges
An excellent communicator, both written and verbal
Highly organized and able to manage multiple accounts and priorities
Company
Envoy
Envoy transforms modern workplaces with innovations that make office life and work more meaningful.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$170.15MKey Investors
Brookfield GrowthMenlo VenturesAndreessen Horowitz
2021-12-30Series C· $111M
2018-10-23Series B· $43M
2015-06-23Series A· $15M
Leadership Team
Larry Gadea
CEO and Founder
Sinohe Terrero
Chief Financial Officer and COO
Recent News
Menlo Ventures
2025-12-29
PCMag Australia
2025-11-09
Morningstar.com
2025-10-23
Company data provided by crunchbase