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Desert Diamond Casinos & Entertainment · 1 day ago

Assistant Slot Shift Manager

Glendale, AZ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Desert Diamond Casinos & Entertainment is a premier gaming and entertainment destination, and they are seeking an Assistant Slot Shift Manager to oversee day-to-day slot operations. This role involves promoting positive guest relations, ensuring compliance with gaming policies, and supervising slot personnel to maintain a high standard of service and operational efficiency.

CasinoMedia and Entertainment

Comp. & Benefits

Responsibilities

Promotes positive guest relations, greets guests and creates a friendly atmosphere

Adheres to, and ensures compliance with, all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO) and Arizona Department of Gaming (ADOG) policies, procedures and directives and protection of TOGE assets

Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action

Applies fair and consistent supervision and disciplinary practices

Investigates and resolves guest complaints

Assists in creating and issuing reports and documentation

Assists in the planning and administering work schedules and assignments

Creates daily floor schedules to ensure adequate coverage

Assists in hiring, the termination, and discipline of all subordinate Slot personnel

Issues appropriate disciplinary action according to TOGE and departmental policies

Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in

Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures

Understands the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section

Assists in liquor sweeps, as needed

Ensures that team members work with security personnel and other casino staff as necessary

Assists in the coordination of and preparation of special slot functions

Prepares shift reports

Attends mandatory meetings as scheduled

Oversees the supervision of personnel, which includes work allocation, training and problem resolution

Motivates team members to achieve peak productivity and performance

Authorizes jackpots according to approved policies and completes required forms if necessary

Supervises and assists Slot Tech area as needed

Ensures compliance with guest service policies

Ensures all evaluations for assigned team members are completed on time

Assists with the planning and budget preparation for the department

Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports

Investigates and resolves guest complaints in a positive win, win fashion using all the resources available and using sound business practices in accordance with our policies and procedures

Performs other duties as assigned

Qualification

Slot machine knowledgeCasino operationsLeadership experienceStatistical reportingStaff training programsCommunication skillsProblem resolutionGuest serviceSchedulingBasic math skillsComputer proficiency

Required

High school diploma or GED required

Two (2) years of Slot experience required plus one (1) year of general leadership experience; or four (4) years of leadership experience at a supervisory level or above

Must be 18 years of age or older

No felony, theft or stealing convictions

Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license

Must have knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations

Must be able to use the slot machine management system for statistical game performance reporting, player tracking, and other system-generated reports on a daily basis

Must be able to analyze reports

Must have skills in professional management techniques; including human skills, technical skills and conceptual skills

Must be able to effectively communicate with all levels both internally and externally

Must be able to interact effectively with Tribal, State and National Regulatory Officials

Must be able to delegate duties appropriately

Must be able to establish, administer and maintain staff training programs and records

Must be able to efficiently schedule, and utilize work force needs

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Must be able to write routing reports and correspondence

Must be able to speak effectively before groups of guests or team members of the organization

Must be able to calculate figures and amounts such as discounts, interest, and percentages

Must be able to apply common sense understanding to carry out directions in written, oral or diagram form

Must have skills in operating business computers and office machines, including in a Windows environment, specifically Outlook, Word, Excel, Access, and presentation software (such as PowerPoint), also an understanding of casino management systems

Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public

Must be able to demonstrate outstanding guest service at all times