Professional Case Management · 1 week ago
Impairment Evaluation Administrator
United States
Full-time
Remote
New Grad, Entry Level
$26/hr - $36/hrProfessional Case Management is dedicated to enhancing the quality of life of clients through various services. The Impairment Evaluation Administrator will perform advisory activities with prospective clients to facilitate Impairment Evaluation practice operations and provide exceptional customer service.
Elder CareElderlyHealth CareHealth Diagnostics
Responsibilities
Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations
Diligently maintains claimant contact records in Salesforce
Follows established policies and processes for claimant follow up
Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
Provide exceptional customer service to claimants
Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians
Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
Educating prospective IE clients on the benefits to them of an Impairment Evaluation
Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
Schedule the IE, where in-person or over the phone
Look for opportunities to engage claimants regarding PCM Home Care services when appropriate
Qualification
Required
High school graduate; college degree preferred
Knowledge of the EEOICPA program and key stakeholders' operating practices (e.g. DOL Resource Centers) is strongly preferred
Demonstrates strong verbal, written and interpersonal communication skills
Strong computer skills
Speaks, reads, writes, and comprehends English
Demonstrates time management, organizational skills, and ability to function with minimal direction
Diligently maintains claimant contact records in Salesforce
Follows established policies and processes for claimant follow up
Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
Provide exceptional customer service to claimants
Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians
Preferred
Previous experience in sales is helpful, but not required
The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)
Benefits
Medical
Dental
Vision
401(k)
Company Paid Short Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off
Voluntary Benefits
Company
Professional Case Management
Professional Case Management (PCM) is a specialized home health care provider, caring for individuals with chronic long term illnesses.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Fletcher
Chief Financial Officer
Brad Drevno
Chief Operating Officer
Recent News
Company data provided by crunchbase