Percepta · 17 hours ago
Bilingual Spanish Customer Support Representative (Volvo Car USA)
Mahwah, NJ
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expPercepta is a company that delivers award-winning services for the automotive and mobility customer journey. They are seeking a Bilingual Spanish Customer Support Representative to provide exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Customer ServiceOutsourcing
Responsibilities
Coordinate towing and roadside assistance for Volvo car owners
Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats
Navigate systems efficiently to provide accurate, timely, and courteous manner
Document and all customer interactions in the appropriate systems
Assist customers with product-related inquiries using all available resources
Take ownership of resolving customer issues within authority, ensuring customer satisfaction
Escalate complex issues to Tier 2 support or management when necessary
Qualification
Required
High School diploma required; College degree is a plus
Bilingual in Spanish and English is required - must pass assessments, written and oral
A minimum of one (1) year of previous customer service call-handling experience
Ability to work both independently and as part of a team
Strong decision-making skills, using logic and intuition
Excellent organizational skills
Excellent communication skills, both written and verbal
Experience communicating via phone, email, text, or other written forms, adjusting style as needed
Creative problem-solving and troubleshooting abilities
Speed and accuracy in typing
Preferred
Roadside dispatching or emergency response experience
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
Company data provided by crunchbase