Qualtrics · 1 day ago
Analyst, Technical Success Manager
Chicago, Illinois, United States
Full-time
Hybrid
Mid Level
$82K/yr - $122K/yr
3+ years expQualtrics is a leader in Experience Management, serving over 18K clients globally. The Technical Success Manager will work with clients to understand their goals and leverage technical expertise to drive adoption and value from Qualtrics products, ensuring long-term customer success.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Drive Customer Adoption and Optimize Programs
Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
Leverage customer usage data to deliver actionable insights & recommendations
Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity
Establish and maintain multi-level stakeholder relationships to ensure customer health and support
Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations
Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact
Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation
Qualification
Required
Bachelor's degree from a competitive university
3+ years experience working in a technical, consulting, or client-facing role
Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
Experience working with customers in all phases of their adoption journey
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Comfort in working both autonomously and collaboratively
Ability to articulate technical concepts to a non-technical audience
Detail-oriented with an ability to prioritize and meet deadlines
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong problem-solving skills
Benefits
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
Medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase