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TOMRA · 22 hours ago

Customer Support Specialist - In-Person Position

Shelton, CT

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

TOMRA North America is a leading International Reverse Vending and Recycling Company focused on sustainability. They are seeking a Customer Support Specialist to provide world-class customer service, troubleshoot issues, and maintain customer satisfaction through effective communication and problem-solving.

Machinery ManufacturingManufacturingRecycling

Responsibilities

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Maintains CSC database by entering information into TOMRA’s ERP System

Keeps equipment operational by following established procedures; reporting malfunctions

Updates job knowledge by participating in educational opportunities

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualification

Customer ServiceTechnical School CertificationElectro-Mechanical ExperienceRemote Technical SupportService Management SystemsMicrosoft OfficeBilingual (Spanish)Data Entry SkillsInterpersonal SavvyProblem SolvingCommunication SkillsOrganizational Skills

Required

Technical School Certification or associate's degree

Minimum 1-3 years of experience in a call center, customer service and/or technical service-related roles are required

Strong organization, communication, and technical skills

Strong computer skills are a must

Must be able to effectively multitask

Must be willing to work a flexible work schedule, as shifts and days may change to support business requirements. Ability to work weekends is required

Geographical knowledge of service area or map reading skills is required

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving

High School Diploma or GED equivalent required