Forescout Technologies Inc. · 17 hours ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
6+ years expForescout Technologies Inc. is a leader in cybersecurity, protecting critical infrastructure from cyberattacks. They are seeking a Technical Support Engineer who will provide expert guidance to customers and support engineers, solve technical problems, and develop knowledge assets for customer self-sufficiency.
Cloud SecurityCyber SecurityInternet of ThingsNetwork SecuritySoftware
Responsibilities
Develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed and will use his knowledge and experience to solve technical problems for customers and to act as an adviser to less experienced team members
Completes assigned duties with minimal direction from Technical Services Leadership
Routinely acts independently while researching and developing solutions to customer issues
Acts as a technical point of contact and are repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving
Routinely monitors and develops knowledge assets to enable customer self-sufficiency
Makes collaborative effort within the team to resolve complex customer issues
Participates in knowledge transfer with teammates through delivering formal team training sessions, brown bags, and formal mentoring
Creates and reviews knowledge-based articles and notes
Achieves a high level of expertise in all areas of the product
Provides knowledge transfer with teammates through formal team training sessions, brown bags, and mentoring of other team members
Capable of handling cases and escalations within guidelines
Capable of independently solving customer issues onsite
Liaison to Engineering on product issues including design, features, and defects
Occasionally travels to customer sites in emergency situations to solve technical problems
Qualification
Required
Extensive experience with enterprise computing environments
Strong knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches
Solid experience in network security solutions
Advance Systems Administrator's level of knowledge and understanding of all protocol layers and operating systems: Linux, Windows, and Mac OS
Advanced knowledge in virtualization
Ability to develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed
Ability to complete assigned duties with minimal direction from Technical Services Leadership
Ability to act independently while researching and developing solutions to customer issues
Ability to act as a technical point of contact and provide specialty knowledge to assist others in problem-solving
Ability to monitor and develop knowledge assets to enable customer self-sufficiency
Ability to make collaborative efforts within the team to resolve complex customer issues
Ability to participate in knowledge transfer with teammates through delivering formal team training sessions, brown bags, and formal mentoring
Ability to create and review knowledge-based articles and notes
Ability to achieve a high level of expertise in all areas of the product
Ability to handle cases and escalations within guidelines
Ability to independently solve customer issues onsite
Ability to act as a liaison to Engineering on product issues including design, features, and defects
Willingness to occasionally travel to customer sites in emergency situations to solve technical problems
Outstanding customer-facing skills
Expert ability to assess situations and adapt according to customer needs
Strong knowledge and experience working in a complex multi-team based technical support environment
Ability to troubleshoot heterogeneous environments
Ability to document problems and solutions for internal as well as external customers
Ability to model documentation and case management practices
Bachelor's degree in Computer Science, Engineering, or equivalent industry experience
6+ years of technical experience in a support role
5+ years of experience troubleshooting hardware related issues
Preferred
Experience with design and configuration of Forescout products
Hands-on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices
Understanding of the system hardening processes, tools, guidelines, and benchmarks
Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN)
Advanced Administrator's level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX)
Computer Networking Systems Administrator level knowledge of all protocol layers
Strong knowledge of enterprise networking environments
Expertise in debugging and root-cause analysis in complex systems and large environments
Experience installing, implementing, and debugging network access control security solutions
VMware -VSphere, Microsoft Hyper-V, and PGSQL
Understanding of programming languages: C, Java, and Perl
FSCA certification
CISSP certification or equivalent
Benefits
We cover 88% of employee and dependents’ health care premiums
100% company paid employee life and disability insurance premiums
401K match
Generous FTO policy (U.S. only)
Option to purchase voluntary life, accident and critical illness insurance
Employee assistance program
Maternity and parental bonding leave with supplemental pay
Company
Forescout Technologies Inc.
For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats.
1001-5000 employees
H1B Sponsorship
Forescout Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (11)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$125.72MKey Investors
Wellington ManagementFounders Circle CapitalAmadeus Capital Partners
2024-02-01Post Ipo Equity· $0.34M
2020-02-06Acquired
2017-10-26IPO
Leadership Team
Oded Comay
CTO
Sunil Varkey
Chief Technology Officer, Regional : EMEA & APJ
Recent News
Business Wire
2025-11-24
2025-11-12
Company data provided by crunchbase