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Brilliant · 20 hours ago

Senior Operations Manager: Warehousing

Waukegan, IL

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $110K/yr

10+ years exp

Brilliant is a company that creates high-impact unboxing experiences for leading brands through premium kitting and reliable fulfillment. The Senior Operations Manager is responsible for overseeing the flagship fulfillment center's operations, ensuring consistency, speed, and accuracy while leading a multi-layered team and aligning daily operations with broader business needs.

Consumer Goods

Growth Opportunities

Responsibilities

Oversee all aspects of fulfillment execution: inbound receiving, inventory put-away, order picking, kitting, packing, and outbound shipments

Ensure day-to-day operations meet service-level agreements (SLAs), quality standards, and cost expectations

Establish shift-level performance goals, labor assignments, and throughput targets to align execution with demand

Monitor fulfillment workflows for bottlenecks or inefficiencies and implement corrective actions

Lead a high-performing team of managers, supervisors, leads, and hourly associates across a multi-shift operation

Build an engaged, accountable team culture focused on safety, communication, and performance

Support leadership development through coaching, succession planning, and stretch opportunities

Ensure staffing models align with forecasted volume and labor productivity goals

Collaborate with internal teams (customer success, procurement, project management) to align warehouse readiness with program timelines and launch dates

Design and implement scalable workflows to support increasing order complexity, SKU count, and multi-client execution

Translate strategic business objectives into operational requirements and team-level plans

Ensure consistent execution across fulfillment zones and product lines through standardized procedures and visual controls

Drive ongoing improvements to fulfillment accuracy, labor efficiency, and inventory accuracy

Build and refine SOPs that reduce errors, improve pick/pack times, and enable cross-training

Develop and maintain dashboards, shift reports, and weekly reviews to drive operational visibility

Ensure that learnings from missings, returns, or quality checks are fed back into process improvements

Serve as the operational lead in cross-department meetings focused on order execution, timelines, and fulfillment readiness

Act as the escalation point for fulfillment-related challenges, communicating root causes and solutions to stakeholders

Provide operational updates and insights to senior leadership through recurring reviews and planning cycles

Ensure full compliance with company policies and OSHA regulations

Maintain a clean, safe, and organized facility across all work areas and shifts

Lead regular safety meetings, training, and corrective action plans when necessary

Model and reinforce Brilliant’s values and commitment to excellence at every level of the operation

Qualification

Warehouse Operations ManagementProcess ImprovementTeam LeadershipStrategic PlanningBilingual (English/Spanish)Cross-Functional CollaborationSafety ComplianceCommunication Skills