TriForza ยท 2 days ago
Technical Account Manager
Colville, Washington, United States
Full-time
Onsite
Senior Level, Lead/Staff
$121K/yr - $190K/yr
8+ years expTriForza is a company focused on digital transformation in the oral health industry. They are looking for a Technical Account Manager to serve as the primary technical advisor for strategic accounts, ensuring solution adoption and delivering long-term value through collaboration with various teams.
Artificial Intelligence (AI)Customer ServiceInformation TechnologyOnline Portals
Responsibilities
Serve as the primary technical point of contact for client accounts, ensuring effective coordination between internal teams and external stakeholders while driving resolution of critical technical issues
Align customer needs with product roadmaps, release cycles, and go-to-market strategies, while guiding feature adoption and integration into customer environments
Lead cross-functional design and project reviews to ensure solutions meet customer needs, support strategic objectives, and are delivered successfully
Support customer training and change management efforts to ensure successful onboarding, user adoption, and alignment with evolving business processes
Provide proactive support through regular check-ins, roadmap planning, architectural consultations, and strategic discussions to drive adoption and satisfaction
Monitor and assess customer environments, performance metrics, and usage data to identify risks, uncover opportunities, and recommend best practices
Contribute to pre-sales and solution design by understanding client goals, mapping technical solutions to business needs, and advising on architecture
Maintain documentation of customer environments, account plans, and improvement strategies to ensure alignment, measurable progress, and ongoing engagement
Qualification
Required
8+ years of experience in technical consulting, account management, or solutions architecture, with expertise in cloud infrastructure, SaaS, and hybrid enterprise environments
Proven success managing enterprise clients and strategic accounts with complex technical architecture
Strong track record of collaborating with engineering, product, and executive teams to deliver scalable solutions and long-term business outcomes
Demonstrated ability to influence product roadmaps and align customer needs within matrixed, cross-functional organizations
Commercial and strategic mindset with the ability to deliver business value through technical advisory, influence, and trusted partnerships
Experience leading cross-functional programs that integrate Agile, Lean, and DevOps practices to achieve business-aligned delivery outcomes
Data-driven mindset with the ability to analyze customer usage trends, performance metrics, and engagement data to inform strategy and stakeholder communication
Excellent communication and executive presence, with the ability to translate technical concepts into business impact and influence senior stakeholders
Benefits
Highly competitive medical, dental and vision plans
Generous 401k match
Vacation and sick time from their very first day
Tuition reimbursement plan
Professional development plans
Employee-led communities
Company
TriForza
TriForza delivers AI-driven dental benefits solutions, covering claims processing, utilization management, and digital portals.
11-50 employees
H1B Sponsorship
TriForza has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase