Peraton · 1 day ago
Sys Admin/ IT Helpdesk Admin
US-VA-Herndon
Full-time
Onsite
New Grad, Entry Level
$66K/yr - $106K/yr
0+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Junior Help Desk/Sys Admin to assist users with technical issues, troubleshoot problems, and ensure smooth day-to-day IT operations as the first point of contact for IT support.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to help desk tickets, emails, and phone calls, providing first-level technical support
Troubleshoot hardware and software issues for computers, printers, mobile devices, and other IT equipment
Assist with setting up new user accounts, password resets, and access requests
Install, update, and configure software applications
Maintain accurate documentation of support requests and resolutions
Escalate complex issues to higher-level IT staff when necessary
Assist with IT asset management and inventory tracking
Provide basic training to employees on IT policies and best practices
Qualification
Required
Bachelor's degree in IT, Computer Science, or a related field
4 years of experience in an IT support or help desk role may be considered in lieu of a degree
Active TS clearance with the ability to obtain SCI and a polygraph
Basic knowledge of Windows and macOS operating systems
Familiarity with Microsoft Office 365, email troubleshooting, and common software applications
Excellent communication and customer service skills
Ability to work independently and in a team environment
Preferred
Experience with ticketing systems like ServiceNow, Zendesk, or similar
Basic networking knowledge (IP addresses, routers, VPNs, etc.)
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are a plus
Benefits
Heavily subsidized employee benefits coverage for you and your dependents
25 days of PTO accrued annually up to a generous PTO cap
Eligible to participate in an attractive bonus plan
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2025-09-25
Company data provided by crunchbase